DeskerEvery agent and assistant starts in draft-only mode: it can research, write and queue work, but anything that would leave - an email, a post, a calendar event, a Slack message - stops for you.
Where things wait
Needs you, at the top of the sidebar, is the one place anything waits for a person. Approvals come first: every run holding a post, an email, a calendar event or a message, with the full text - not a summary - and the agent's own account of why it is asking.
The run itself, under Work, says it is waiting and links straight back here. Decisions are only ever made in Needs you, so there is one list to clear, not two.
Your three options
- Approve sends exactly that one thing. The run finishes and the delivery is recorded.
- Edit and approve - change the title, the body or the recipients first. Your edit is what goes out.
- Reject closes it with a reason and nothing is sent. The draft survives, and the toast offers an undo for a moment if you clicked it by mistake.
Every decision is an audit row with your name on it.
Extending trust
Trust on the scope of work decides what needs you at all. It has an agent-wide setting plus a per-tool override, so posts can flow while emails still wait. Research and drafting never wait, whatever you choose - they cannot reach anyone.
Move one tool at a time, once the agent has earned it, and check the audit log afterwards.
Escalation rules
An escalation rule is a plain sentence about when to fetch a person:
Escalate if a request involves money, a legal commitment, or anything you haven't done before.
The agent judges it from what actually happens in its work or a chat, not from keywords. When it fires, the item lands in Needs you marked Escalated, with the agent's reason - and the run carries on with whatever is still safe to do.
If nothing is waiting
An empty Needs you means nothing is waiting on you: no approval, no flag, no failed run, no question. When an agent proposes a next step, it lands there too, as a question to accept, snooze or dismiss.